Terms and Conditions

General terms and conditions for the use of the services provided by the trader

1. SUBJECT

Art. 1. (1) These General Terms and Conditions are intended to regulate the relationship between “Organik Invest Bio Protection” AD, with UIC 206399323 with registered address village of Doyrentsi, Lovech region, 2 Mestnost Zad Baira Street, hereinafter referred to as “MERCHANT”, and the customers, hereinafter referred to as “USERS”, of the e-commerce platform trichogramma.bg, hereinafter referred to as “trichogramma.bg”.

1. TRADER DATA

Art. 2. (1) Information under the Electronic Commerce Act and the Consumer Protection Act concerning the MERCHANT:

1. Name of the TRADER.
2. Registered office and management address. Bulgaria, village of Doyrentsi, Lovech region, 2 Mestnost Zad Baira Street.
3. Address for exercising the activity and address for addressing complaints by USERS. Bulgaria, village of Doyrentsi, Lovech region, 2 Mestnost Zad Baira Street.
4. Correspondence data. Bulgaria, Bulgaria, region. Lovech, 2 Mestnost Zad Baira Street, office@trichogramma.bg, mobile phone 0878 870 711
5. Entry in public registers.
6. Number and date of the certificate of registration of the livestock breeding establishment with BFSA: 1804/23.06.2022.
7. Registration under the Value Added Tax Act No. EN 206399323

(2) Supervisory bodies:

1. Personal Data Protection Commission

Address. Sofia, 2 Professor Tsvetan Lazarov Street

Tel: (02) 940 20 46, fax: (02) 940 36 40

E-mail: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

2. Consumer Protection Commission

Address: 1000 Sofia, 4A Slaveykov Square, floor 3, 4, 6,

Tel: 02 / 980 25 24, fax: 02 / 988 42 18

Hotline: 0700 111 22

Website: www.kzp.bg

III. GENERAL

3. This document contains the Terms and Conditions under which the MERCHANT “Organic Invest Bio Protection” Ltd. provides services to its USERS through the online store trichogramma.bg. These General Terms and Conditions bind all USERS, as well as that part of them who, by clicking on the “Order” button, become Customers of the online store trichogramma.bg. By browsing and interacting in any form, online or offline, the USER agrees, fully accepts and undertakes to comply with these Terms and Conditions.
4. Identification of the User for the purpose of reproducing his statement of acceptance of the General Terms and Conditions, as well as the order placed, is carried out through the log files stored on the server used by “Organic Invest Bio Protection” Ltd., storage of the IP address of the user, as well as any other information.
5. The products available on the website of Organic Invest Bio Protection Ltd. do not constitute a legally binding offer, but are rather a demonstration online catalog describing the product line of the MERCHANT.
6. By clicking on the “Order” button, USERS agree to purchase the goods in the cart. This action is legally binding. The CUSTOMER receives a confirmation of the order and upon receipt of this confirmation the contract is deemed to be concluded. Upon dispatch of the order or upon confirmation, the order is sent to the customer. Contract between the Customer who has placed the order and the MERCHANT. 
7. The MERCHANT reserves the right to refuse delivery of a confirmed order. One, but not the only, possible reason may be unavailability of the goods at the MERCHANT. In the event of out of stock of the goods ordered, the MERCHANT shall notify the Customer of the out of stock condition within the working week by sending a message to the email address or telephone number provided by the Customer. In the event that a transfer is made to the MERCHANT’s account, the customer will have the choice of a refund, cancellation or a replacement order.
8. The contractual language for the use of the trichogramma.bg website is Bulgarian, prices are quoted in Bulgarian levs (BGN) including VAT, and payments are made in Bulgarian levs.
9. TERMS OF DELIVERY AND RETURN – HERE
10. PRICES
11. The prices quoted on the website do not include packing and transportation to the specified delivery address of the goods to the Customer who has made the Purchase. In the event that the goods are shipped outside the territory of the Republic of Bulgaria, the Customer shall pay all customs and other fees associated with the export.
12. RIGHTS AND OBLIGATIONS OF THE USER
13. The user has the opportunity to browse and /after registration/ to order the goods listed on the Internet store “Organic Invest Bio Protection” Ltd.
14.  The user has the right to be informed about the status of his order.
15. The User is fully responsible for the protection of his/her username and password, as well as for all actions that are performed by him/her or by a third party through the use of the username and password. The USER shall immediately notify the MERCHANT of any case of unauthorized access through the use of his/her username and password and whenever there is a risk of such use.
16. The USER is obliged to pay the price of their order as advertised on the Organic Invest Bio Protection Ltd website.
    
17. Each user, regardless of whether he is a customer of the MERCHANT, is obliged when using the services:
    
    – not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international instruments;
    – not to harm the reputation of another and not to call for a violent change of the constitutionally established order, for the commission of a crime, for violence against the person or for the incitement of racial, national, ethnic or religious hatred;
    – not violate others’ property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
    – comply with Bulgarian legislation, applicable foreign laws, rules of morality and good manners and Internet ethics when using the services provided by MERCHANT;
    – immediately notify the MERCHANT of any violation committed or detected when using the services provided;
    – not to load, send, transmit, distribute or use in any way or make available to third parties any software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer codes, or materials intended to interrupt, impede, disrupt or restrict the normal operation of computer hardware or software or telecommunications facilities or intended to allow unauthorized intrusion into or access to foreign p
    – not commit malicious acts;
    – indemnify the MERCHANT and any third parties for all damages and lost profits, including any costs and attorneys’ fees incurred as a result of claims brought by and/or damages paid to third parties in connection with the hyper-linked websites, materials or information that the User has used, hosted, sent, distributed, made available to third parties or made available through Organic Invest Bio Protection Ltd. in violation of the law, these Terms and Conditions, Good Morals or Internet Ethics;
    14а.  The Customer undertakes to provide an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the cost of delivery when the same is not free and to provide access and the possibility of receiving the goods. In the event that it is not expressly stated that the delivery is free of charge , the same shall be deemed to be consideration.

VII. RIGHTS AND OBLIGATIONS OF THE TRADER

18. The MERCHANT has no obligation and no objective possibility to control the way the USERS use the provided services.
19. The MERCHANT has the right, but not the obligation, to save materials and information located on the server of Organic Invest Bio Protection Ltd.  
20. The MERCHANT shall have the right at any time, without notice to the USER, when the latter uses the services in violation of these Terms, as well as at the discretion of the MERCHANT to terminate, suspend or modify the services provided in connection with the use of the site. MERCHANT shall not be liable to USERS or third parties for any damages or lost profits resulting from the termination, suspension, modification or restriction of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of any messages, materials or information transmitted, used, recorded or made available through Organic Invest Bio Protection Ltd.

20а). Upon receipt of payment, the MERCHANT undertakes to transfer to the customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase in a timely manner, to inspect each item for technical correctness before it is shipped (if this is possible without compromising the integrity of the packaging).

21. The MERCHANT shall not be liable for any damage caused to software, hardware or telecommunications equipment or for any loss of data arising from materials or resources searched, loaded or used in any way through the services provided. The advice, consultation or assistance provided by the MERCHANT’s professionals and employees in connection with the USERS’ use of the services shall not give rise to any liability or obligation on the part of the MERCHANT . The COMPANY shall not be held liable in case of incorrectness of the information provided by the manufacturer about the goods.

22. The MERCHANT shall have the right to collect and use information relating to its USERS, whether or not registered.

23. The information referred to in the preceding Article may be used by the MERCHANT, except in the case of express disagreement of the USER sent to the following e-mail address sales@trichogramma.bg. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will comply with Bulgarian legislation, applicable international acts and good morals.

24. The MERCHANT shall not be liable for any failure to perform its obligations under this contract in the event of circumstances which the MERCHANT did not foresee and was not obliged to foresee – including, but not limited to, cases of fortuitous events, problems in the global network of the Internet and in the provision of services beyond the control of the MERCHANT.  

25. The MERCHANT is entitled to install cookies on the USERS’ computers. Cookies are text files that are saved by the website on the hard drive of the USER and allow the recovery of information about the USER, identifying him and allowing the tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and saves, etc.

VIII. PERSONAL DATA

26. The MERCHANT guarantees its customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the customer made known to him when completing the electronic form to make a purchase application, this obligation being waived in the event that the Customer has provided false data. Subject to applicable law and the provisions of these Terms and Conditions, the MERCHANT may use the Customer’s personal data solely for the purposes set out in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good morals.
    
    26a) The MERCHANT undertakes not to disclose any personal data about the Customer to third parties – government authorities, commercial companies, individuals and others, except in cases where: it has obtained the Customer’s express written consent or: the information has been requested by government authorities or officials who, according to the legislation in force, are authorized to request and collect such information. In such cases, the MERCHANT is obliged to provide the information by law.

VIIII. AMENDMENTS

27. The General Terms and Conditions may be amended at any time by the MERCHANT , which shall also have the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in legislation. The MERCHANT is obliged to notify the USER of the changes to the General Terms and Conditions by publishing a notice of the amendments in a prominent place on its website and giving sufficient time to familiarize with them. Within the given period, if the User does not state that he rejects the changes, he shall be deemed bound by them. In the event that the User declares within the given period that he does not agree with the changes, the MERCHANT shall have the right to immediately suspend or terminate the provision of services to the User.
28. TERMINOLOGY
29. “USER” means anyone who has loaded the trichogramma.bg website on their computer, phone or electronic device that loads the trichogramma.bg website.
    
    29. “Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the USER.
    
    30. The Internet shop trichogramma.bg is the property of the MERCHANT.
    
    31. All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or its adaptation to newly arising circumstances, shall be resolved by the competent court of registration of the MERCHANT, in accordance with Bulgarian law.